Freshworks

Freshworks integration on indie.money — Freshdesk, Freshservice, and FreshworksCRM

Written By pvdyck

Last updated About 5 hours ago

Freshworks

⬜ Community — Available, not yet validated


Vendor	Freshworks
Tier	⬜ Community
Auth	Freshdesk and Freshservice: Basic Auth (API Key) via Secure Vault. FreshworksCRM: API Key via Secure Vault

Products

Product	Nodes	Description
Freshdesk	Freshdesk	Customer support tickets and contacts
Freshservice	Freshservice	IT service management
FreshworksCRM	FreshworksCRM	Sales CRM — contacts, deals, accounts

Authentication

Freshdesk and Freshservice use Basic Auth (API Key) via Secure Vault. FreshworksCRM uses API Key via Secure Vault. Each product requires its own credentials — configure separate Secure Vault credentials for Freshdesk, Freshservice, and FreshworksCRM.

Freshdesk — Resources & Operations

Resource	Operation	Description
Contact	Create	Create a new contact
Contact	Delete	Delete a contact
Contact	Get	Get a specific contact
Contact	Get Many	List contacts
Contact	Update	Update a contact
Ticket	Create	Create a new support ticket
Ticket	Delete	Delete a ticket
Ticket	Get	Get a specific ticket
Ticket	Get Many	List tickets
Ticket	Update	Update a ticket

Freshservice — Resources & Operations

Resource	Operation	Description
Agent	Create, Delete, Get, Get Many, Update	Manage agents
Agent Group	Create, Delete, Get, Get Many, Update	Manage agent groups
Agent Role	Get, Get Many	View agent roles
Announcement	Create, Delete, Get, Get Many, Update	Manage announcements
Asset Type	Create, Delete, Get, Get Many, Update	Manage asset types
Change	Create, Delete, Get, Get Many, Update	Manage change requests
Department	Create, Delete, Get, Get Many, Update	Manage departments
Location	Create, Delete, Get, Get Many, Update	Manage locations
Problem	Create, Delete, Get, Get Many, Update	Manage problem records
Product	Create, Delete, Get, Get Many, Update	Manage products
Release	Create, Delete, Get, Get Many, Update	Manage releases
Requester	Create, Delete, Get, Get Many, Update	Manage requesters
Requester Group	Create, Delete, Get, Get Many, Update	Manage requester groups
Software	Create, Delete, Get, Get Many, Update	Manage software assets
Ticket	Create, Delete, Get, Get Many, Update	Manage IT tickets

FreshworksCRM — Resources & Operations

Resource	Operation	Description
Account	Create, Delete, Get, Get Many, Update	Manage company accounts
Appointment	Create, Delete, Get, Get Many, Update	Manage appointments
Contact	Create, Delete, Get, Get Many, Update	Manage contacts
Deal	Create, Delete, Get, Get Many, Update	Manage sales deals
Note	Create, Delete, Update	Manage notes
Sales Activity	Create, Delete, Get, Get Many, Update	Manage sales activities
Search	Query	Search across CRM records
Task	Create, Delete, Get, Get Many, Update	Manage tasks

Tips

Freshservice has the most extensive resource coverage with 15 resource types, making it suitable for comprehensive IT service automation.
FreshworksCRM's Search > Query operation lets you search across multiple record types in a single call.
Use Freshdesk's Ticket > Create to automatically generate support tickets from monitoring alerts or form submissions.

Status

This integration is available but has not yet been independently validated on indie.money. If you encounter issues, please report them.