Help Scout

Help Scout

✅ Supported — Manage conversations, customers, mailboxes, and threads, and trigger workflows on Help Scout events

Credential Setup

When configuring the Help Scout credential in Secure Vault, you authenticate via OAuth2 (authorization code grant). The connection uses Help Scout's standard endpoints:

• Authorization URL — https://secure.helpscout.net/authentication/authorizeClientApplication
• Access Token URL — https://api.helpscout.net/v2/oauth2/token

You authorize the connection through Help Scout's hosted consent screen; no manual token entry is required.

Operations

Conversation

• Create — Open a new conversation in a mailbox
• Delete — Remove a conversation
• Get — Retrieve a single conversation
• Get Many — List conversations

Customer

• Create — Add a new customer
• Get — Retrieve a single customer
• Get Many — List customers
• Properties — Get customer properties
• Update — Update a customer

Mailbox

• Get — Retrieve a single mailbox
• Get Many — List mailboxes

Thread

• Create — Add a thread (reply, note, customer message, etc.) to a conversation
• Get Many — List threads on a conversation

Help Scout Trigger

Starts a workflow when Help Scout events occur. Supported events:

• Conversation — Assigned, Created, Deleted, Merged, Moved, Status, Tags
• Conversation Agent Reply — Created
• Conversation Customer Reply — Created
• Conversation Note — Created
• Customer — Created
• Rating — Received

Compatibility

All operations supported.